Most Frequently Asked Questions
1. Lampes à LED
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FAQ Topics
Eclairage de Nouvelle Génération
1. Lampes à LED
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Policies
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UK store category
Payment
.pdf Manuals for Products
Installation Service
Contact
Ordering and Delivery
Partners
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1. Is my order information safe when purchasing in Magestore?
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Security is the top priority at Magestore. When you submit sensitive information via the website, your information is protected both online and offline.
Back2. Can I request refund for the installation services?
We regret that we are unable to provide a refund for our installation service as it covers the cost of our developers time which is not recoverable. If you have a technical problem after the installation is complete, please do not delete your store files or database as we will have to charge for another installation service. Most of technical issues can be resolved without reinstalling the module.
Back3. I got error and removed your extension, can you re-install it?
We're sorry that you got error when using our extension. We can re-install it and solve the issues for you right away.
However, a fee for installation will be required. Please kindly understand that we support you free for life-time with any bugs you reported, but the installation is another service that is charged.
If you have a technical problem after the installation is complete, please do not remove our module. Most of technical issues can be resolved without reinstalling the module.
Back4. How can I subscribe to Magestore Newsletter?
You can find the subscription field at the bottom of every Magestore page.
Enter your email address and Done!
You've already signed up our newsletter and start to receive our latest news about new product release and promotion monthly.
Back5. How do I contact Magestore?
There are several ways you could contact us:
- Submit your request/question to our ticket system (highly recommended):
+ Click on the link at the footer of Magestore page.
+ Choose the type of your request (about sales, technical support, refund...) and submit.
- Email us at support@magestore.com
- Leave comments in our Facebook wall
- Click on the Live chat link at the footer of the Magestore page to chat with us
- Call us: 084 - 4 - 8585 - 4587
Back6. How long does it take to get my purchased items after placing order?
After you finish the payment, you will receive an email instructing how to download the product. You can download and use it immediately.
Back7. Where can I find the download packages of downloadable products in Magestore?
Magestore offers you many interesting free products to download, including extensions and templates.
You just need to create an account on Magestore. After that, log in to My account section, our free products show there. You can download them for unlimited times.
Back8. What is the affiliate program of Magestore?
The affiliate program of Magestore is a professional affiliate system which can bring you huge benefit when cooperating with us.
We offer a high commission rate of 25 percents on all sales by traffic from your site(s). If you're running a Magento blog or any other blog/Magento related site then your visitors might be very interested in our Magento templates and extensions.
Just click here to start.
Back9. Why do I need to provide my domain when placing order at Magestore?
When purchasing our extension, you will receive a license key (or some license keys if you purchase for more than one domain). The license key will set the extension to work in one certain domain only; therefore, you have to provide your domain when ordering items from us.
Back10. What are your working hours?
This is our working hours, please note that our time zone is GMT+7:
- From Monday to Friday: 8:00-12:00, 13:30-17:30 (GMT+7)
- Saturday: 8:00-12:00 (GMT+7)
When it comes to our holidays, we will inform you through newsletters and banners in our homepage.
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Back16. UK FAQ question
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18. Where can I find Instructions for the product installation?
Our Products come with full and extensive instructions for set up and installation, should you require additional support please log in to the provided customer relationship area of our website using your provided members authorisation key.
Product .pdf manuals are provided, however you may need additional human contact in order to implement your selected feature, it's a bit like magento connect modules, they look good in theory but assume some kind of prophetic nuance, it would be so much better if at least 90% of the modules offered assumed some point to point exact instructional manual, and not the normal we'll I can install it and knock yourself out.
This is just dummy text and this modules looks quite interesting, it would be nice if the modules provided also were programmed to fit on a single page as most templates encountered sem to be in blocks and designated areas, full page modules like this one would be most welcome :)
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woohoo, it's alive!
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Back23. Lampes à LED
Les lampes à LED assurent des performances de haut niveau et une fiabilité exceptionnelle. Pour s'en convaincre le catalogue des lampes à LED disponible sur www.elumeen.com confirme le bien fondé de cette technologie
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