We offer 30-day money back guarantee for all of our extensions. You can get a full refund if you are not satisfied with our extension during 30 days after your purchase. You can use our customer service system to request refund. All refund requests after 30 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services.

We do not offer refund policy for Membership fee. Once you purchase a membership plan of Magestore, cancellation is not allowed and you will not receive refund for any reason.

At Magestore, we recognize that privacy is important and we commit to protect your privacy. This policy describes the ways we collect, store, use and protect your personal information. We assume that you accepted our policy when you sign up and use our services.

Information Collected

When you visit Magestore.com, we collect your IP address and web browser information. If you want to create an account at Magestore, we require you provide your personal information: name, address and email address. When you purchase extensions from Magestore, you may need to provide us some more additional information: address, phone, company.

How we use your information

Our main purpose to collect your information is to provide you secure, smooth, efficient when you browse our site. We use this information to process and deliver your order, for billing purposes, for providing a more pleasant and personalized shopping experience, and for communicating with you about orders and promotional updates. You can review and edit your personal information at any time by logging in your account and go to My Account section.

How we use cookies

When you access our website, we may place small data files called "cookies" on your computer. This data contains information about you and it helps us to identify you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out your account or close your browser, this cookie expires and no longer has any effect. If you disable cookies for our site, you may still use our site, but certain benefits of your shopping experience with us may be impacted.

How we protect and store personal information

We commit to protect personal information. We store your information on our secured server. We use SSL for the checkout process which help you keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.

You can always trust when doing business with Magestore, we always try our best to protect our customers.

Changes to this privacy policy

Please note that this Privacy Policy may change from time to time. Magestore reserves the right to modify this Privacy Policy at any time. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact through the web site.

We regret that we are unable to provide a refund for our installation service as it covers the cost of our developers time which is not recoverable. If you have a technical problem after the installation is complete, please do not delete your store files or database as we will have to charge for another installation service. Most of technical issues can be resolved without reinstalling the module.

We're sorry that you got error when using our extension. We can re-install it and solve the issues for you right away.

However, a fee for installation will be required. Please kindly understand that we support you free for life-time with any bugs you reported, but the installation is another service that is charged.

If you have a technical problem after the installation is complete, please do not remove our module. Most of technical issues can be resolved without reinstalling the module.

After you finish the payment, you will receive an email instructing how to download the product. You can download and use it immediately.

Magestore offers you many interesting free products to download, including extensions and templates.

You just need to create an account on Magestore. After that, log in to My account section, our free products show there. You can download them for unlimited times.

When purchasing our extension, you will receive a license key (or some license keys if you purchase for more than one domain). The license key will set the extension to work in one certain domain only; therefore, you have to provide your domain when ordering items from us.